Managing Director, Premium Customer Experience, American Airlines
Clarissa Sebastian leads the Premium Customer Experience and Onboard Products team as Managing Director, where she is responsible for American’s lounge and inflight product development, including entertainment and connectivity.
Previously, Clarissa served as director for American’s Small and Medium Business Products, where she was responsible for 3.5B in corporate and agency business, along with lead generation strategy for all B2B customer segments. Clarissa also held several roles in Alliances & Partnerships, where she led American’s interests in the Pacific Joint Business with Japan Airlines, and in the Qantas American Joint Business, along with other partnerships in Europe, India and the Middle East.
In her 12 years at American, Clarissa held poditions in Corporate Purchasing, Cargo and Corporate Planning, where she led the budget with Boeing and collaborated with teams across American on the configuration of the 777-300 aircraft.
Clarissa holds an International Relations degree from St. Edwards University in Austin, and an MBA in Supply Chain Management from Texas Christian University. She lives in Colleyville with her husband Keith and two daughters.